Terms and Conditions
General Membership Terms and Conditions
Logan Leisure Centres Platinum Membership includes unlimited access to all three (3) Logan Leisure Centres Fitness Centres, all Group Fitness Classes including Aqua Aerobics (Logan North and Beenleigh Aquatic Centres only), pool access to Logan North & Beenleigh Aquatic Centres pools only and complimentary access to casual shooting (not court hire) of Mount Warren Sports and Fitness Centre’s courts. For a full list of included services, please refer to the Logan Leisure Centres Memberships brochure.
Logan Leisure Centres Green Membership includes unlimited access to all three (3) Logan Leisure Centres Fitness Centres, access to all land-based Group Fitness Classes and complimentary access to casual shooting (not court hire) of Mount Warren Sports and Fitness Centre’s courts. Please note: access to Aqua Aerobics and pool access to Logan North and Beenleigh Aquatic Centres pools are not included in any Green membership types. For a full list of included services, please refer to the Logan Leisure Centres Memberships brochure.
Logan Leisure Centres Blue Membership includes unlimited access to Logan North & Beenleigh Aquatic Centres pools, subject to availability and excludes Aqua Aerobics. For a full list of included services, please refer to the Logan Leisure Centres Memberships brochure.
Logan Leisure Centres promotional/discounted memberships are Green-only memberships and, as such, are equivalent to the Green-only terms and conditions above unless otherwise stated.
Under a Logan Leisure Centres Platinum Membership, pool access to the Logan North & Beenleigh Aquatic Centres pools is subject to the availability of the pools based on scheduled programs and events.
Under any Logan Leisure Centres membership type that offers casual court shooting (not court hire), access to Mount Warren Sports and Fitness Centre’s courts is subject to the availability of the facilities, based on scheduled programs and events and may be withdrawn at any time with appropriate notification.
The term of an upfront membership is as stated at the time of purchase.
Membership at Logan Leisure Centres is available to individuals 14 years and older, with those aged 14-15 requiring the supervision of a parent or guardian who must also be a member. Parental consent, including signed acknowledgement of all membership and consent forms, is mandatory for members under 16. For members aged 16–18, Logan Leisure Centres reserves the discretion to allow membership applications without parental consent, evaluating these on a case-by-case basis.
As a Logan Leisure Centres member, you understand that under no circumstances are you permitted to bring children into the gyms, nor are you permitted to leave children unattended in the gyms/venues at any time.
Upon joining Logan Leisure Centres, applicants for membership may be advised that a medical certificate from a registered medical practitioner is required before being granted permission to use or participate in any exercise program.
If the member believes there is a risk to the member’s health by participating in any fitness, exercise or service provided at Logan Leisure Centres, the member must inform Logan Leisure Centres in writing about the risk.
Upon joining Logan Leisure Centres, a photo is required to be taken as part of the sign-up process and is attached to a member’s membership profile. This is for security purposes to validate a member’s Logan Leisure Centres membership as their own.
Logan Leisure Centres memberships are subject to a 48-hour cooling off period that commences from 05:30 am the first day after this agreement is signed & dated. New members have the right to cancel their membership within the cooling-off period if they are not completely satisfied with the services provided. All monies will be refunded on a pro-rata basis, based on the services utilised. All cooling-off cancellations must be done in writing, by email or by completing a Direct Debit Cancellation Request form found at Logan Leisure Centres Receptions. If a member terminates their membership within the cooling-off period, there will be a $10 administration fee. Upfront Memberships are transferable with a $35 transfer fee.
Following the above-stated 48-hour cooling-off period, you agree that following this period, membership fees are not refundable. In the event of permanent sickness or physical incapacity, refunds may be granted on a pro-rated basis. A medical certificate from a medical practitioner must be supplied detailing the permanent sickness or physical incapacity and stating that the fitness service offered by Logan Leisure Centres can no longer be utilised.
As a Logan Leisure Centres member, you understand that non-usage of Logan Leisure Centres facilities does not allow for early termination of this agreement, nor does it warrant a refund of any type. You also agree and understand that any non-usage of the Logan Leisure Centres facilities does not affect any of the terms of this agreement and that Logan City Council, Logan Leisure Centres is in no way responsible for your level of usage nor is it responsible for notifying you of your usage at any stage.
Logan Leisure Centres memberships may be placed on suspension. Suspension is for a minimum period of 1 month (4 weeks) and a maximum of 1 month (4 weeks) in each year. Each year commences on the anniversary of your joining date. There is no fee for membership suspension. Only direct debit, 6 or 12-month upfront memberships can be suspended. Membership suspension must be requested in writing, by email or by completing a Suspension Request Form found at Logan Leisure Centres receptions. Membership suspensions will not be granted in retrospect under any circumstances.
All Casual Health & Fitness Multi Passes have an expiry date of 6 months from the date of purchase.
Membership cards must be swiped in before entering the Aquatic & Fitness Centres or participating in any program/classes.
Members are required to wear suitable clothing in the gym, including fully enclosed appropriate gym footwear, a shirt, and appropriate pants. Towels are to be used on equipment when in use, and disinfectant wipes are to be used to wipe down equipment after use.
Logan City Council will not be held responsible for the loss or theft of any member’s personal property whilst on the premises.
At Logan Leisure Centres, the practice of not sharing equipment with other members is not considered fair or reasonable behaviour. As a member of Logan Leisure Centres, you accept to show respect to all Logan Leisure Centres staff, all fellow members, and equipment at all times. Entry to Logan Leisure Centres may be refused, or members may have their memberships cancelled if found using abusive or threatening language or behaving in a threatening way or being under the influence of drugs or alcohol.
Following the expiry date of a Logan Leisure Centres membership, members are required to complete a new membership contract upon resigning/renewing their membership with Logan Leisure Centres for any membership type.
By signing below, the member accepts all of the above Logan Leisure Centres membership terms and conditions in their current form and agrees to abide by them. If the member chooses to renew their membership at any time or chooses to alter their membership type, they are thereby accepting the most current terms and conditions of Logan Leisure Centres membership at the time of renewal/altering their membership type. If the member does not wish to sign the above terms and conditions, Logan Leisure Centres may not be able to provide the member with goods and/or services or administer a membership. Upon request, a copy of these signed membership forms can be provided to the member.
Direct Debit Membership Terms and Conditions
All direct debit payments for Logan Leisure Centres direct debit memberships are controlled through Payrix, which is an external direct debit service provider for Logan City Council, Logan Leisure Centres.
Logan Leisure Centres offers a single direct debit membership for Platinum, Green and Blue membership types. All direct debit memberships are ongoing memberships with a minimum 30-day term due to 30 days written notice required to cancel a direct debit membership.
In accordance with a direct debit request via Payrix, fees/charges apply to all Logan Leisure Centres direct debit membership types. All fees and charges associated with direct debit memberships are as stated on the direct debit request form.
In accordance with a direct debit request via Payrix, the nominated card/account holder is required to sign the direct debit form to authorise all direct debit transactions. Logan Leisure Centres is in no way responsible for a member’s personal bank account, nor is it responsible for keeping track of any direct debit transactions that occur from a member’s personal bank account over the course of a member’s membership.
All Logan Leisure Centres direct debit membership types require an initial pro rata amount to be paid upfront, over the counter, via cash or card. The pro rata amount is required to be paid during the membership sign-up process. Depending on the day of signing, a pro-rata amount may or may not include the next fortnight in advance.
Under any Logan Leisure Centres direct debit membership, members are required to provide 30 days’ notice for cancellation of direct debit. The notice must be given in writing, by email or by completing a Direct Debit Cancellation Request form found at Logan Leisure Centres Receptions. Phone calls will not be accepted as a notice of cancellation.
Cancellation of any Logan Leisure Centres direct debit membership currently under suspension, as per General Membership Terms & Conditions no.16, is subject to immediate reactivation and the 30-day minimum notice provisions outlined for this membership type.
Logan Leisure Centres reserves the right to cancel an ongoing direct debit membership in the event of 2 consecutive dishonoured payments or non-compliance to Logan Leisure Centres’s membership terms and conditions.
By signing below, the member accepts all of the above Logan Leisure Centres Direct Debit membership terms and conditions in their current form and agrees to abide by them.
Privacy Collection Notice
Logan City Council is collecting your name, address, date of birth, phone number, email address, and emergency contact details to process new gym memberships and make contact in case of an emergency. This information will only be accessed by employees and/or Councillors of Logan City Council and the Service Providers contracted to conduct activities as part of Logan Leisure Centre’s programs and classes. Your information will not be given to any other person or agency unless you have given us permission to do so or we are required/authorised by law. As a member of Logan Leisure Centres, you agree to receive SMS messages and Electronic Direct Mail (EDM) in relation to your membership and to Logan Leisure Centres programs and events offered throughout the year. Members can opt-out of receiving these SMS messages and emails at any time.
I acknowledge that I am aware there is an inherent risk of injury, death or ill health resulting from the use of the Logan Leisure Centres’ facilities and services and from the participation in exercise programs generally.
I, therefore, undertake to utilise these facilities and services only at my own risk, and I hereby waive on behalf of myself, my heirs and executors hereafter liability against Logan City Council and its officers, employees, contractors and agents for any injury, illness, death or adverse changes in my medical condition or state of health (whether permanent or temporary), arising directly or indirectly from my use of facilities or other services provided, whether supervised or not by Logan City Council staff. I acknowledge that the services which are subject to this waiver of liability include, but are not limited to, fitness and dietary assessments, exercise programs, group fitness classes, use of the pools and all advice and directions relating to such services.