Direct Debit FAQs
All transaction amounts and terms and conditions will remain the same as your current contract.
At this time, all monthly Direct Debit memberships will be transferred to a fortnightly Direct Debit.
What is happening?
InSports Gyms, Logan City Council Swim Memberships and Aqualogan Laurie Lawrence Swim Schools have decided to switch to a new direct debit service provider. This message is to inform you about the upcoming modifications that will affect your scheduled payments.
What do I need to do?
You are not required to do anything.
Will my scheduled payment increase?
No, your scheduled payment price will remain the same.
If I am on a monthly payment and moving to a fortnightly payment will my payment amount change?
With the switch to a fortnightly payment schedule, the amount you previously paid monthly will now be divided equally across each two-week period. This ensures that your total payment remains the same, even though you are now making payments every two weeks.
What if I want to cancel my membership?
As stated in your membership T&C’s, we formally require 30 days written notice prior to your next scheduled direct debit date. This can be done by completing a cancellation request form at your nearest inSports Health & Fitness Centre or via email insports@logan.qld.gov.au. Requests via telephone will not be accepted.
For Swim Memberships or Aqualogan Laurie Lawrence Swim Schools, please email aqualogan@logan.qld.gov.au.
